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Graypaul Maserati Birmingham at 120 Highlands Road, Shirley, Solihull, Shirley

Information about Graypaul Maserati Birmingham at 120 Highlands Road, Shirley, Solihull, Shirley: address, phone, official website, reviews, photos.





Contacts

Phone:
+44 121 439 0473

Address:
120 Highlands Road, Shirley, Solihull, Shirley, England B90 4NU

Web site:
sytner.co.uk

Categories:
Car repair  

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Working times

Monday 08:30 — 18:00
Tuesday 08:30 — 18:00
Wednesday 08:30 — 18:00
Thursday: 08:30 — 18:00
Friday 08:30 — 18:00
Saturday 09:00 — 17:00




Reviews

  • ★ ★ ★ ★ ★
    11.10.2018
    Kypros Zenonos
    I would like to mention that Paul Holmes has been an absolute gentleman. We have been looking for a Maserati for a while and have dealt with a number of dealers, including other authorised Maserati dealers outside Sytner Group.

    No other dealer exhibited Paul's professionalism and clarity. I'm a firm believer that trust is everything is business and Paul definitely inspires trust to the customer with his very polite manner. He does not mind answering any question asked. Equally, he does not mind saying 'I will find out for you' if he does not have an answer - way more preferable than talking nonsense!

    We are very pleased with our purchase, because, not only we are buying a solid car, but also because we can be sure it has been looked after well if it's coming from Paul. We had a very good offer on another vehicle from a Maserati authorised dealer (a 2017 Ghibli with 236 miles for £38K, Marshall Maserati Peterborough), but because of Paul's attitude, we decided to go with him.
  • ★ ★ ☆ ☆ ☆
    31.03.2018
    Ashley
    l will try to remain fair. My Maserati Granturismo had its first service. 2 year old vehicle. Graypaul was very thorough. I appreciate that. They do go over the car with a fine tooth comb. Almost to the point you feel like they are intentionally flagging up issues which are unnecessary. It is fair enough to point out some observations and I agree they should, but everything feels like it is geared towards selling labour at a very high labour rate per hour. An example. Most knowledgeable people know that the GT eats the inner edges of the front tyres. the negative camber and toe out geometry settings purposely result in this wear pattern. Quite normal. Even when I pushed Graypaul themselves acknowledge this. The wear pattern was equal on both tyres. Then why am I advised to have a 4 wheel alignment at £600.? I challenged the need and the hours to do this. Seems to me that the policy is to investigate any minor details and charge huge sums of money for labour. I obviously didnt accept this proposal. I had another couple of call outs that was fair enough to quote for - but again all labour at large costs for minor issues. I appreciate that GP offered a small rate reduction to ease the pain, but I still feel it is geared towards bottom line profit for them vs actual customer support 1st. One of the other items that was rectified was immediately still faulty when I drove off. I also do need to return it to them for a back order part - even though I offered to go in a week before for 5 mins to validate a part needed - "don't worry parts are 1 day". Understand this can happen, but now I will have to go back. This was my worry for a zero stock part.. Customers want to spend hard earned money on value - not minimal added labour at high cost rates. GP Need to change the strategy or they will lose business to excellent independent specialists. I will now think twice...
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